Late Deliveries & Returns

Returns

We want you to be delighted and entirely satisfied with your purchase. If you are not and it is still eligible for a return, please email us.

This email must be sent within 14 days of delivery. Sadly, we cannot authorize a return if you have not notified us within 14 days.

We ask that you help us by sending your unwanted items back carefully packed just like the way you have received it. 

Project Two Mile reserves the right to refuse the return of any item that does not meet our conditions. Items that appear visibly worn are not eligible for return.

Orders may be returned using any postal method of your choice, provided that it is returned to us by the due date. We strongly encourage you to send returns by a tracked service as Project Two Mile will not take responsibility for items damaged or lost in the return transit. For your own peace of mind, you should keep your postage receipt with a tracking number until you have received your refund.

Please allow any refund time to show up in your account or on your card.

International Returns

Project Two Mile is based in Australia. If you are outside of Australia, please write "RETURNED GOODS" and YOUR ORIGINAL ORDER NUMBER on the outside of the parcel - this will help speed up the returns process!

Exchanges

We do offer exchanges. Please contact us on mail@projecttwomile.com.au to inform us.

Late Deliveries

Deliveries are occasionally delayed, we are really sorry about that and ask for your patience. The vast majority of items are delivered on time, but for the few that run late, please use the tracking information to find out when your parcel is due. In case of problems, please contact the delivery provider directly. Unfortunately, we can’t provide any other additional assistance for late deliveries.